We offer a 30 day guarantee and free returns!

If you are not completely satisfied with your purchase or gift for any reason, please return it for a full refund. Return shipping and handling fees are free when you use our return label. We regret that we are unable to refund your original shipping charges unless the return was a result of our error.

How to complete a return

Email us at help@soundpilot.com and include your name and order #.
We will email you back within 24 hours with a return label.
Pack the items in the original packaging and affix the new shipping label.
Drop the package off at any USPS carrier and you're done.
Please allow up to 5 business days from arrival of returned items to process a return and credit your account. We will notify you via e-mail once your return has been processed. Please note that your financial institution will likely take approximately seven business days to reflect this transaction.

Terms

Your items must be postmarked within 30 days of the receipt of your order, and the product must be mostly full.
Please ship the products in the original packaging to ensure that your return remains eligible for a refund.